Case 1:
Guest sent a booking request but did not receive a response:
The guest can cancel the booking directly.
Host accepted the request:
Both the host and the guest can cancel the booking directly.
Case 2:
Guest: Sent the request, it was approved, but payment was not made yet. He can cancel the booking before the payment deadline.
Host: Accepted the request, but payment was not made yet. He can cancel the booking.
Case 3:
Guest sent the request, it was approved, and payment was made.
If the experience date is more or less than one day away, he can cancel, but the refund method will differ for both cases, and a refund option will appear.
Host: "The guest sent the request, it was approved, and payment was made," and then the host canceled the booking.
In this case, the refund for the guest will be:
- If the guest cancels more than one day before the experience date, the full amount will be refunded.
- If the guest cancels one day or less before the experience date, 50% of the amount will be refunded, and the guest will be informed before the cancellation.
Cancellation by the host after payment:
The host can cancel at any time, and the full amount will be refunded to the guest, with notification to the guest and providing similar experiences for them to review.